Frequently Asked Questions


We have several options available to make training affordable.
We accept both Afterpay and Zippay, and we also offer private payment plans.

Our training courses include a comprehensive curriculum developed by industry-leading educators. You will not only learn how to perform the treatment safely, we will also cover business basics and everything you need to know to get started!
You also have the option to add on a curated starter kit, with everything you need to start performing treatments.

Sales of all online training and digital courses are final.

If you are unable to make your in-person training, please contact us as soon as possible so we can try to reschedule your training. Failure to show up to your training or cancelling your training may result in forfeiture of your deposit, or full course cost (less starter kit).


If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been packaged or shipped out already, it can not be modified. Additionally, any orders for digital items (training) cannot be modified.

We are an online retailer, and therefore only accept orders via our website.

If your order has arrived and an item is missing, please contact us immediately. It may be an item that was back ordered and/or is shipping separately.

Shipping + Delivery

We ship worldwide from our warehouse in Adelaide, Australia.

We strive to ship all orders within 3 business days. Please note that once shipped, we have no control over how long the item takes to arrive. To get your item(s) as soon as possible, choose express shipping at checkout. Tracking will be provided once your order has shipped.

For common shipping times, please check the website of the shipping provider chosen at checkout. Please note that these times are only a guide, and not guaranteed.

If your order has not arrived within the expected time frame, please first check your tracking information for updates on potential delays. If there have been no updates to your tracking for over 3 business days, and your package is later than expected, please contact us immediately. We will need to launch an investigation with our courier service to deem your parcel as lost, which may take up to 10 business days. Once the parcel is confirmed lost, we will open a claim. Refunds or replacements can not be issued until the claim is approved, which can take up to 30 days.

If you are located outside of Australia, there is a possibility that you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped to.

Lash Vision is not responsible for any customs or import costs. We do not have any control over charges levied by governments around the world on the importation of goods. Every country has its own specific rates for duties.

Please note: any order that is declined or refused by the receiver due to a import or customs charges charge will only be refunded upon the successful return of the item to us and we will refund the item amount (not shipping charges, and any additional postage charges may be deducted from your refund).

If the delivery has been unsuccessful or the order has been refused and is being returned to the sender, we will be in contact with you via email once received to discuss redelivery or a refund. Refunds or replacements cannot be offered until the shipment has been received back by Lash Vision.

Returns + Exchanges

If for any reason you are not completely satisfied with your purchase, please contact us within 30 days of purchase. Digital, sale, and personal items are final sale. Please check our Return and Exchange Policy for full details.

If you receive an item that has a manufacturing defect, please contact us immediately upon receipt of your order so we can rectify this. You may need to send photos of the item or return it, so please do not discard it!